Size is a starting point, not the whole price

Bedrooms and bathrooms are useful for describing a home, but they do not capture every detail. An extra bathroom, a large kitchen, several floors or a heavily used living area can affect the time needed.

For commercial premises, include approximate floor area, occupancy, the number of kitchens and toilets, and the types of rooms. A small busy café and a quiet office can have very different cleaning requirements.

The current condition changes the work

Explain whether the property is maintained regularly or needs attention to built-up grease, dust or limescale. Mention pet hair, stains and areas that have been difficult to reach.

Accurate details help the team allow enough time and suitable materials. If the actual condition differs significantly from the description, ask how any change to the scope or quotation would be agreed before extra work begins.

Compare like-for-like task lists

Also ask whether the quoted total includes applicable VAT and any agreed extras. A written scope gives both sides a shared understanding of the service.

  • Are oven and appliance interiors included?
  • Does carpet care mean vacuuming or specialist treatment?
  • Are inside cupboards empty and included?
  • Which windows and reachable glass surfaces are covered?
  • Who supplies products, equipment and consumables?
  • Are waste removal, parking and access costs included or separate?

Frequency and timing need to match the property

A regular routine can help keep accumulated dirt under control, but the appropriate visit length still depends on the property and agreed tasks. Discuss what is realistic for a weekly or fortnightly booking.

Commercial quotations also need opening hours, preferred cleaning windows and access procedures. For a move-out clean, provide the deadline and the time the property will become empty. A date request is only confirmed once the team has checked availability.

What to send with your enquiry

HCME reviews each enquiry before confirming the scope, price and date. If you are not sure which service fits, explain the result you need and the team can help you choose.

  • Postcode, property type and approximate size.
  • Bedrooms and bathrooms, or commercial floor area and facilities.
  • Current condition and the tasks you want included.
  • Preferred date, frequency and any fixed deadline.
  • Access, parking, pets and any delicate surfaces.
  • Your contact details and the best way to reach you.